Terms and Conditions
Last Updated: 28 June 2025
1. Introduction
1.1. These Terms and Conditions (“T&Cs”) govern your access to and use of the Plexian Casino website, located at plexiancasino.uk.com (“the Website”).
1.2. By registering an account or using any services on the Website, you confirm that you have read, understood, and accepted these T&Cs along with our Privacy Policy, Responsible Gambling Policy, and any other applicable rules.
1.3. If you do not agree with any part of these T&Cs, please do not use the Website or its services.
2. Definitions
- Player/User/You: Any individual who registers or uses the Website.
- Account: A personal account registered and maintained by a Player.
- Games: All gaming products available on the Website, including casino and live casino games.
- Operator: The company legally responsible for operating Plexian Casino.
- Bonus: Any promotional offer, including free spins, bonus funds, or other incentives.
3. Eligibility
3.1. You must be at least 18 years old or meet the minimum legal gambling age in the United Kingdom, whichever is higher, to use the Website.
3.2. It is your responsibility to ensure that online gambling is legal in your jurisdiction before accessing or using the Website.
3.3. Employees of the Operator, its affiliates, and their immediate family members are prohibited from registering or playing.
4. Account Registration and Security
4.1. Each individual may only hold one account. Multiple accounts per person, household, IP address, or device are prohibited.
4.2. During registration, you must provide accurate, truthful, and current personal information, including full name, date of birth, residential address, email, and payment details.
4.3. You are solely responsible for maintaining the confidentiality of your login credentials and must not share your account information with others.
4.4. The Operator reserves the right to verify your identity at any time by requesting official documents such as a passport, driving licence, utility bill, or payment proof.
4.5. Providing false or misleading information may result in account suspension, closure, and forfeiture of winnings.
5. Account Management
5.1. You are responsible for all activity on your account.
5.2. You must keep your account information up to date to avoid delays or restrictions.
5.3. You may request account closure at any time by contacting Customer Support.
5.4. The Operator may suspend, restrict, or close accounts at its sole discretion, particularly in cases of suspected fraud, abuse, or violation of these T&Cs.
5.5. Password recovery is available via the Website’s tools or Customer Support.
6. Deposits
6.1. Deposits must be made using payment methods registered in your name.
6.2. Minimum and maximum deposit limits apply and are detailed in the Banking section of the Website.
6.3. The Operator does not charge fees on deposits; however, your payment provider may apply charges.
6.4. Plexian Casino does not offer credit or loans; all deposits must be made from your own funds.
6.5. Suspicious deposit activity may lead to account suspension or investigation.
7. Withdrawals
7.1. Withdrawals will be processed using the same payment method as deposits wherever possible.
7.2. Withdrawal limits apply as stated in the Banking section.
7.3. Verification checks, including identity confirmation, may be required before processing withdrawals.
7.4. While the Operator strives to process withdrawals promptly, third-party payment providers may cause delays for which the Operator is not responsible.
7.5. To withdraw your full balance and close your account, please contact Customer Support.
8. Inactive and Dormant Accounts
8.1. Accounts with no login activity for six consecutive months will be classified as inactive.
8.2. Inactive accounts with a positive balance may incur a monthly administrative fee, which will be notified in advance.
8.3. Accounts with zero balance may be closed after extended inactivity.
8.4. Dormant accounts can be reactivated upon request by contacting Customer Support.
9. Responsible Gambling
9.1. Plexian Casino is committed to promoting responsible gambling and provides tools such as deposit limits, loss limits, session limits, and self-exclusion options.
9.2. If you feel your gambling is becoming problematic, please use these tools or contact our support team for assistance.
9.3. For additional support and information, please visit the UK Gambling Commission and BeGambleAware.
10. Prohibited Conduct
10.1. The following activities are strictly prohibited:
- Fraud, money laundering, or any illegal activity
- Use of bots, automated software, or scripts
- Cheating, collusion, or manipulation of games
- Opening multiple accounts or account sharing
- Using VPNs or proxies to bypass geographical or regulatory restrictions
10.2. The Operator reserves the right to suspend or close accounts and withhold winnings if prohibited conduct is suspected or detected.
11. Bonuses and Promotions
11.1. All bonuses and promotions are subject to specific terms, conditions, and wagering requirements, which are available on the Promotions page.
11.2. Bonus abuse, including but not limited to multiple accounts, collusion, or exploitation of technical errors, is prohibited.
11.3. The Operator reserves the right to withhold, cancel, or reclaim bonuses and winnings in cases of abuse or fraud.
11.4. Bonuses may have expiry dates and restrictions on eligible games.
12. Game Fairness and Technical Issues
12.1. All games are provided by licensed software suppliers and use certified Random Number Generators (RNGs) to ensure fairness.
12.2. The Operator may void bets or winnings affected by technical faults, errors, or breaches of these T&Cs.
13. Limitation of Liability
13.1. The Operator is not liable for any losses or damages arising from your use of the Website, including technical failures, interruptions, or delays.
13.2. You play at your own risk. The Operator’s maximum liability is limited to the amount of your last deposit.
13.3. The Operator is not responsible for external websites linked from the Website.
14. Data Protection and Privacy
14.1. Personal data is collected and processed in accordance with our Privacy Policy and applicable UK data protection laws.
14.2. We implement industry-standard security measures to safeguard your information.
14.3. For full details, please review our Privacy Policy.
15. Intellectual Property
15.1. All content, trademarks, logos, and materials on the Website are the property of Plexian Casino or its licensors.
15.2. You may not reproduce, distribute, or modify any content without prior written consent.
16. Complaints and Dispute Resolution
16.1. If you have a complaint, please contact Customer Support in writing.
16.2. We endeavour to resolve all complaints fairly and promptly.
16.3. If unresolved, disputes may be referred to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.
17. Changes to Terms
17.1. Plexian Casino reserves the right to amend these T&Cs at any time.
17.2. Significant changes will be communicated via email or Website notification.
17.3. Continued use of the Website after changes indicates acceptance of the updated terms.
17.4. It is your responsibility to review the T&Cs regularly.
18. Contact Information
For questions, support, or to exercise your rights, please contact us:
- Email: [email protected]
- Live Chat: Available on the Website during operational hours
By registering and playing at Plexian Casino, you confirm that you have read, understood, and agree to these Terms and Conditions.