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Privacy Policy

Welcome to Plexian Casino (“we,” “us,” “our”). This Privacy Policy explains how we collect, process, store, and protect your personal information when you access or use our website plexiancasino.uk.com and related services. By using our platform, you agree to the practices described herein. If you do not agree with any part of this policy, please do not use our services.

1. Data Controller

Plexian Casino, registered and operating under the laws of the United Kingdom, is the data controller responsible for your personal information. For any privacy-related enquiries, you may contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect various types of personal data necessary for providing and improving our services, including but not limited to:

• Full name
• Email address
• Telephone number
• Postal address
• Date of birth and gender
• IP address and device identifiers
• Browser type and operating system
• Account registration details and preferences
• Transaction history including deposits and withdrawals
• Interaction data such as login times, game usage, and location data where permitted
• Documents for identity verification and anti-money laundering (AML) checks
• Information voluntarily provided through communications, forms or support requests
• Special category data such as health or ethnicity, only if you choose to provide it
• Data from third-party sources for fraud prevention and responsible gambling purposes

3. Purpose of Processing Your Data

Your personal data is processed for the following purposes:

• To create, manage and secure your account
• To verify your identity and age in compliance with UK Gambling Commission regulations
• To process deposits, withdrawals, and other financial transactions
• To comply with legal and regulatory obligations including AML and responsible gambling rules
• To communicate important account and service information
• To administer promotions, bonuses, and loyalty programmes
• To send marketing communications, subject to your prior consent
• To personalise your experience and tailor offers
• To analyse and improve our services and website functionality
• To detect, prevent and investigate fraud, security threats, or other unlawful activities

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, we process your data based on one or more of the following lawful grounds:

• Your explicit consent, where required (e.g., marketing communications)
• Performance of a contract (e.g., providing gaming services)
• Compliance with legal obligations (e.g., identity verification, AML)
• Our legitimate interests, provided these do not override your fundamental rights and freedoms (e.g., fraud prevention, service improvement)

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described above or to comply with legal requirements. Generally, data is retained for a minimum of five years after your account is closed or last active, in line with UK Gambling Commission and HMRC regulations. Certain records, such as self-exclusion files or unresolved disputes, may be retained longer as required by law.

6. Marketing and Communications

We may send you promotional materials and offers by email, SMS, or other channels if you have opted in to receive them. You can withdraw or modify your marketing preferences at any time through your account settings or by using the unsubscribe links provided in our communications. We do not share your data with third parties for marketing without your explicit consent.

7. Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar technologies to enhance your experience and improve site performance. These include:

• Essential cookies necessary for site functionality and security
• Preference cookies to remember language, currency, and other settings
• Analytical cookies to understand how users interact with our platform
• Advertising cookies for personalised promotions and offers

You can manage or disable cookies through your browser settings, although some cookies are essential for the site to function properly.

8. Data Sharing and Transfers

We may share your personal data with:

• Service providers such as payment processors, software vendors, and hosting providers
• Regulatory authorities including the UK Gambling Commission and law enforcement agencies, where required
• Credit reference and fraud prevention agencies
• Affiliated companies within the Plexian group for operational purposes
• Other third parties you have authorised us to share your data with

If your data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO).

9. Security of Your Data

We implement robust technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These include encryption, firewalls, access controls, secure servers, and regular security audits.

10. Your Rights

Subject to applicable laws, you have the following rights regarding your personal data:

• The right to be informed about how we use your data
• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request erasure of your data, where lawful and appropriate
• The right to restrict or object to certain processing activities
• The right to data portability – to receive your data in a structured, commonly used format
• The right to withdraw consent at any time without affecting the lawfulness of prior processing
• The right to object to decisions based solely on automated processing, including profiling

To exercise any of these rights, please contact us at [email protected]. We may require proof of identity to verify your request.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with the “Last Updated” date revised accordingly. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Complaints and Further Information

If you have concerns about how we handle your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), the independent authority overseeing data protection in the UK. For more information, visit the ICO website at https://ico.org.uk.

For guidance on responsible gambling and support services, please visit the UK Gambling Commission’s responsible gambling page at https://www.gamblingcommission.gov.uk/for-the-public/Problem-gambling.

Last updated: June 2024