Responsible Gaming at Plexian
At Plexian, your safety and well-being are our top priorities. We are dedicated to providing a secure and enjoyable gaming environment while promoting responsible gambling practices in line with the United Kingdom Gambling Commission’s standards and regulations. Our goal is to ensure that gambling remains a form of entertainment and does not negatively impact your life.
Our Commitment to Safe Gambling
We recognise that while most players gamble responsibly, some may develop harmful habits. Plexian is committed to supporting all players by offering a range of responsible gaming tools and resources designed to help you stay in control of your gambling activity.
Tools to Help You Stay in Control
To support responsible gambling, Plexian provides a variety of features that allow you to manage your activity and spending:
- Deposit Limits: Set daily, weekly, or monthly limits on how much money you can add to your account to help control your spending.
- Wager and Loss Limits: Cap the amount you can wager or lose over a chosen period to prevent excessive losses.
- Session Time Limits: Define how long you can play in a single session to avoid prolonged gambling periods.
- Self-Exclusion: Temporarily restrict your access to your account for a minimum of 24 hours, up to six months or longer, if you feel you need a break.
- Permanent Account Closure: If you decide to stop gambling altogether, you can request permanent closure of your account at any time.
All these settings can be easily adjusted via your account dashboard or by contacting our Customer Support team.
Recognising Problem Gambling
Gambling should always be a fun and controlled activity. If you notice any of the following signs, it may indicate that your gambling habits are becoming problematic:
- Gambling to recover losses or to make money.
- Borrowing money or using credit to fund gambling.
- Spending more time or money than originally planned.
- Neglecting work, family, or social responsibilities.
- Experiencing conflicts with loved ones about gambling.
- Using money intended for essentials like rent, bills, or food to gamble.
- Constantly thinking about gambling or planning your next bet.
If you recognise any of these behaviours in yourself or someone close to you, we encourage you to seek help as early as possible.
Practical Tips for Responsible Gambling
- Decide in advance how much money you can afford to lose and never exceed this limit.
- Treat gambling as entertainment, not a way to earn income.
- Avoid chasing losses by increasing bets or playing longer.
- Do not gamble when feeling stressed, anxious, or under the influence of alcohol or drugs.
- Take regular breaks during play sessions to maintain perspective.
- Balance gambling with other hobbies and social activities.
- Only gamble with money you can afford to lose — never with essential funds.
Self-Assessment and Support
If you are uncertain about your gambling habits, Plexian offers a confidential self-assessment quiz to help you evaluate your behaviour. Our Responsible Gambling Team is available 24/7 to provide support and guidance. You can contact them at [email protected] or via our Live Chat service.
Account Restrictions and Exclusion Options
Should you wish to take a break or stop gambling, we offer the following options:
- Temporary Self-Exclusion: Lock your account from 24 hours up to six months or longer, depending on your needs.
- Permanent Account Closure: Request permanent closure of your account by contacting Customer Support.
- Withdrawal of Funds: Please ensure you withdraw any remaining balance before closing your account.
- Reopening Accounts: Accounts closed for reasons other than problem gambling may be reopened upon request and review. We reserve the right to refuse reactivation to protect your well-being.
Protecting Minors and Vulnerable Players
Plexian strictly prohibits anyone under the age of 18 from registering or gambling on our platform. We employ robust age verification procedures during registration to prevent underage access.
To further protect minors, we recommend that parents and guardians use parental control software such as Net Nanny or Qustodio, and keep login details and devices secure. Never leave your device unattended when logged into your Plexian account, and avoid saving passwords on shared devices.
For more information on online safety for children, please visit the Better Internet for Kids website.
Help and Resources for Gambling-Related Harm
If you or someone you know is experiencing difficulties with gambling, professional help is available. We encourage you to reach out to the following UK-based organisations, which offer confidential support and advice:
You can also download BetBlocker, a free tool that helps limit access to gambling sites across all devices.
Legal Compliance and Player Protection
Plexian operates under the strict regulations of the United Kingdom Gambling Commission (UKGC), ensuring all our practices comply with the UK Gambling Act 2005 and associated licensing conditions. We are committed to preventing gambling-related harm and promoting fair and transparent gaming.
Our staff receive ongoing training in responsible gambling and player protection measures, and we continuously monitor player activity to identify and assist those who may be at risk.
Contact Us
If you have any questions, concerns, or need assistance regarding responsible gambling, please do not hesitate to contact our dedicated team at [email protected] or via Live Chat on our website.
Remember: Gambling is a form of entertainment. Please play responsibly, stay in control, and seek support if you ever feel your gambling is becoming a problem.